FAQ
How can I visit the studio?
Please see the contact page to make an appointment to visit the studio.
Due to private residents living in the building and the studio not having regular open hours, we ask that you make an appointment before visiting unless there is an Open Studio Event.
Is there an elevator for the studio?
No, the studio is located in a 3rd floor walkup.
What is your class cancellation policy?
Please provide at least 24 hours’ notice if you’re unable to attend a lesson. Make-up classes are not available, but private lessons may be rescheduled according to the policy below.
Cancellations & Refunds
30+ days before the session begins: 100% refund, minus a 3% processing fee.
14–29 days before the session begins: 50% refund, minus a 3% processing fee, subject to a $50 rescheduling fee.
Less than 14 days before the session begins: Credit toward another class + a $50 rescheduling fee.
Less than 24 hours’ notice: No refunds or rescheduling for private lessons or workshops.
Once a session has begun: No refunds are available.
If a class does not meet minimum enrollment, Ovington Pottery reserves the right to cancel it with one week’s notice.
Do you have wheel classes for children?
Wheel classes exist for ages 12 and up.
Can I use an outside clay during my class or Home Membership?
You are welcome to use outside clay and glazes if you can maintain your own reclaim, as long as they are approved by Katie.
I need to miss a class. What is the Make-Up Class policy?
At this time, there are no makeup classes available. If you are taking an Adult Class and have an extenuating circumstance, please contact Katie.
Do you fire work that is not from a student or a Home Membership?
Yes. There are 2 kilns available for rental at Ovington Pottery. Please see the page here for more information.
How many wheels does the studio have?
The studio has 4 wheels, one for the teacher and the other 3 are for the students.
How many people can participate in a party?
We can fit up to 10 people for a party or private event.
When can I pick my work up from a private party or lesson?
Pots or sculptures made in a private lesson or party, can most likely be picked up 4 weeks after the session. Katie will be in touch once your pots are ready!
Do you sell gift cards?
Gift Cards are available for purchase here. They can be used towards a class or materials.
Do you have studio memberships?
No, we do not have in studio memberships. Access to the studio is available only through class use.
If you have a space to make work at home, you are welcome to join our Home Membership.